Contact us

  • Gibbs Building
  • 215 Euston Road
  • London NW1 2BE
  • UK

Getting here

Travel method:

By tube

Euston Square station
  • Circle
  • Metropolitan
  • Hammersmith and City
Euston station
  • Victoria
  • Northern
  • London Overground
Warren Street station
  • Victoria
  • Northern

By bus

The following buses pass near Wellcome Trust:

10, 18, 24, 27, 29, 30, 59, 68, 73, 88, 91, 134, 168, 205, 253, 390

By bicycle

We have five Sheffield cycle stands near the front entrance to Wellcome Trust on Euston Road and three stands to the side of the building on Gordon Street. Please be aware that bicycles are left at the owner's risk.

There are Santander Cycle docking stations in front of Wellcome Trust on Euston Road and behind the building on Gower Place. Further docking stations can be found nearby on Taviton Street and Endsleigh Gardens, as well as by Warren Street underground station.

By car/coach

Wellcome Trust cannot accommodate coaches, so you will need to make your own parking arrangements if you are planning on bringing a group by coach. The nearest coach drop-off point is outside the Bloomsbury Theatre at 15 Gordon Street, a few minutes' walk away.

By train

The nearest mainline stations are Euston, St Pancras and King's Cross.

Access

Our headquarters – the Gibbs Building – is at 215 Euston Road, London NW1 2BE.

The public entrance is on Euston Road, with a staff entrance on Gower Place. If you're a visitor, please report to reception when you arrive.

The Gibbs Building is wheelchair accessible. It has eight lifts and accessible toilets on every floor.

Wellcome Collection, our free destination for the incurably curious is located next door at 183 Euston Road. It houses the Wellcome Library, one of the world's major resources for the study of medical history. Library membership is free.

Art and tours

Our headquarters is the ten-storey, glass-roofed Gibbs Building.

Its highlight is the stunning Bleigiessen sculpture by Thomas Heatherwick. It's made of 150,000 specially processed glass spheres, suspended on almost 1 million metres of fine stainless steel wire. A unique process of sandwiching reflective 'dichroic' film within the glass means the sculpture glows with a shifting rainbow of colours.

Public tours

There are free tours of Bleigiessen on the last Friday of every month at 14.00. To book, please email Elayne Hodgson. In addition, we can arrange group tours at mutually convenient times.

Email directory

General enquiries

Funding

How to make a complaint

We aim to maintain high standards at all times, and we’re keen to improve what we do and how we do it. We accept complaints and other feedback about anything that we do or are connected with.

If you make a complaint to us, we will aim if possible to resolve the complaint to your satisfaction and ours.

If you’ve been dealing with someone already, you can send your complaint to them. Or, if you prefer, you can email company.secretary@wellcome.ac.uk.

We will aim to respond quickly, fairly and politely.

Our complaint process

Stage 1 Your complaint will be investigated and responded to by an appropriate member of our staff. Who this is will depend on what the complaint is about.

We aim to resolve all complaints, to your satisfaction and ours, at Stage 1.

Stage 2 If you’re not satisfied with the response at Stage 1, we may refer your complaint to a member of our Executive Board to investigate further and respond to you.

Stage 3 If you’re not satisfied with the response at Stage 2, and if the Executive Board member handling the complaint thinks it is serious enough, they may refer it to the Director of the Wellcome Trust for further review. The Director’s decision will be final.

We aim to give fair and reasonable responses, and we expect complaints to be made in the same spirit. If a complaint is unreasonable, or if the person making it acts unreasonably, we may depart from this process. Unreasonable might include excessive communication, harassment of staff, abuse, and refusal to acknowledge communications.

Complaints about property

We aim to offer a highly professional service to occupiers of our properties. However, we recognise that things can go wrong on occasion and, when this happens, your feedback is important to us so that we can learn and improve.

You should follow the process below if you have a complaint relating to the management of a property that we are directly responsible for. This process doesn’t apply if you are asking for information or to amend records, or if there are legal proceedings in process. In these cases, you should contact the property manager with any queries.

This process also doesn’t apply if you have a complaint about something other than our properties – find out more here.

We will seek to respond quickly, fairly and politely to any complaint you make. We will aim to resolve the complaint in a timely manner.

We may change our complaints process or take legal action if unreasonable complaints are made or if a person making a complaint acts unreasonably. This might include excessive contact with the property manager or the Trust, harassment of staff, abusive behaviour, and denial of provision of documents or evidence.

The property complaint process

Stage 1 Put your complaint in writing as soon as possible after the incident in question and send it by post or email to the manager responsible for the property. If you don’t know which manager is responsible, send it to propertycomplaints@wellcome.ac.uk, and we will either forward it to the relevant property manager or give you their contact details.

You will need to follow the property manager’s complaints procedure to its conclusion before you raise a complaint directly with us.

Stage 2 If you have completed the property manager’s procedure and you’re not satisfied with the result, you can ask for the decision to be referred to the Trust’s property investment team for review. In most cases this will be the final stage. If we receive a complaint that hasn’t already been through Stage 1, we may refer it back to that stage.

Stage 3 If the property investment team thinks that the complaint is serious enough, then it may be referred to a managing director of Investments at the Trust for review. The determination of the managing director of Investments will be final.

We may vary this process if we think it appropriate, for example to escalate a particular complaint to a later stage.

Complaints are confidential, but to investigate fully and understand the issues, we may involve third parties if necessary.

We record all serious complaints, and we use the results of them to monitor the performance of service providers and to target improvements in service.

If we receive complaints through any other channels, we will still use this process to handle them.

Complaints about grants

If your complaint is about how a grant was handled or any aspect of the application process, you should be aware that any funding decision is final and we cannot reconsider it as part of the complaint process.

Website feedback

We appreciate your feedback about this site. Please send your comments and suggestions to webmaster@wellcome.ac.uk.